Contact Us
Contact Us
Our customer service team is here to assist with orders, deliveries, returns, exchanges, product enquiries and general questions about Al Ostoura World.
Customer Service
For faster assistance, please include your order or Commercial Invoice Number when contacting us about an existing purchase.
Orders & Delivery
For questions about an order, dispatch, tracking or delivery, email our team and include the relevant order details. We will assist as quickly as possible during our service hours.
Returns & Exchanges
To start a return or exchange, contact e-services@alostouraworld.com within the applicable return window. Please see our Exchange & Return policy for full requirements.
Visit Us
For boutique and jewellery store locations in Kuwait City, visit our Locations page.