1. Information We Collect

Depending on how you interact with us, we may collect information such as your name, email address, telephone number, billing and delivery address, account details, order history, preferences, and communications with our customer service team.

Payment information is processed through our payment providers. We do not need your full payment card details to provide ordinary customer service, and we do not ask you to send complete card details by email.

2. How We Use Your Information

• To process and fulfill orders, payments, deliveries, returns and exchanges.
• To create and maintain your customer account where applicable.
• To communicate with you about orders, service requests and important account or website updates.
• To provide customer support and improve our products, services and online shopping experience.
• To prevent fraud, misuse and unauthorized activity and to protect the security of our website.
• To send marketing communications where you have provided the required consent or where otherwise permitted by applicable law. You can unsubscribe from marketing communications at any time.

3. Cookies & Similar Technologies

Our website may use cookies and similar technologies to keep the site functioning, remember preferences, support shopping-cart and checkout functions, understand website usage, and improve the customer experience. Certain technologies may also be used for analytics or marketing purposes.

You can manage or restrict cookies through your browser and, where provided, our website's privacy or cookie controls. Disabling certain cookies may affect website functionality.

4. When We Share Information

We do not sell your personal information. We may share information with service providers that need it to perform services on our behalf, such as payment processing, delivery and logistics, website technology, analytics, fraud prevention, customer support and communications.

We may also disclose information when required by applicable law, regulation, court order, or a lawful request from a competent authority, or when necessary to protect our rights, customers, property or the security of our services.

5. International Transfers

Because we serve customers internationally and work with service providers in different countries, your information may be processed or transferred outside Kuwait. Where required, we take reasonable steps to ensure that such processing is handled with appropriate safeguards and in accordance with applicable privacy requirements.

6. Data Security

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. No internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business and accounting records, resolving disputes, preventing fraud, and meeting applicable legal or regulatory obligations.

8. Your Choices & Requests

You may contact us to ask about the personal information we hold about you, request correction of inaccurate information, or ask about deletion where applicable. Certain information may need to be retained where required for legal, accounting, fraud-prevention or transaction-record purposes.

You may also opt out of marketing communications by using the unsubscribe option in a marketing message or by contacting us.

9. Children's Privacy

Our website is intended for customers who are legally able to enter into transactions. We do not knowingly seek to collect personal information from children where doing so would be prohibited by applicable law.

10. Third-Party Websites & Services

Our website may contain links to third-party websites or use third-party services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing information to them.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements. The updated version will be posted on this page with the revised content.

12. Contact Us

If you have a privacy question or want to make a privacy-related request, please contact our customer service team at e-services@alostouraworld.com.